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How do you measure success?
We measure success through a balanced scorecard. While we track standard KPIs like First Response Time and Resolution Rates to ensure efficiency, our true North Star is Customer Satisfaction (CSAT) and Retention.
How much do your services cost?
We charge £200 per week, per agent
Are there any hidden fees?
We believe in 100% transparency. Our service fees cover our agents and management. The only additional cost is the software infrastructure (such as a CRM, call center software and Omnichannel platform) required to manage your customer interactions.
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